Privacy Policy

Last updated: February 13, 2026

Your privacy matters to us. This policy explains what information we collect, how we use it, and your rights.

1. Who We Are

Realty Concierge Group ("RCG," "we," "us," or "our") is a licensed real estate brokerage operating in the State of Michigan. Our website is realtyconciergegroup.com ("the Site"). This Privacy Policy applies to all information collected through the Site and any related communications.

2. Information We Collect

Information you provide directly:

• Name, email address, and phone number when you submit a contact form or consultation request
• Property details you share when requesting a home evaluation or listing consultation
• Messages, questions, or feedback you send us through the Site, email, or phone

Information collected automatically:

• Browser type, device type, and operating system
• IP address and approximate geographic location
• Pages visited, time spent on pages, and referring URLs
• Cookies and similar tracking technologies (see Section 6)

Information from third parties:

• MLS data related to property listings and market statistics
• Analytics data from services like Google Analytics and Squarespace Analytics

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide requested real estate services
• Schedule consultations, home evaluations, and property showings
• Send relevant market updates, property alerts, or service information you've requested
• Improve our website, services, and user experience
• Comply with legal obligations and protect our rights

We will never sell your personal information to third parties.

4. How We Share Your Information

We may share your information only in the following circumstances:

• Service providers: Third-party tools that help us operate (email platforms, CRM systems, analytics services) — bound by their own privacy obligations
• Real estate transactions: When necessary to facilitate a transaction you've engaged us for (title companies, lenders, inspectors, etc.)
• Legal requirements: When required by law, court order, or to protect the rights and safety of RCG or others

5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Contact form submissions are retained for up to 3 years unless you request earlier deletion.

6. Cookies & Tracking

The Site uses cookies and similar technologies to:

• Remember your preferences and improve your browsing experience
• Analyze website traffic and usage patterns
• Deliver relevant content

We use Squarespace Analytics and may use Google Analytics to understand how visitors interact with the Site. These services collect anonymous usage data. You can control cookies through your browser settings. Disabling cookies may affect some Site functionality.

7. Third-Party Services

The Site may integrate with or link to third-party services including:

• Google (Analytics, Maps, Business Profile)
• Zillow and MLS platforms
• Social media platforms (Facebook, Instagram, YouTube)
• Email marketing and CRM platforms
• Web3Forms or similar form processing services

Each third-party service operates under its own privacy policy. We encourage you to review those policies directly.

8. Your Rights

You have the right to:

• Access the personal information we hold about you
• Correct any inaccurate or incomplete information
• Delete your personal information (subject to legal retention requirements)
• Opt out of marketing communications at any time
• Request a copy of your data in a portable format

To exercise any of these rights, contact us using the information below.

9. Children's Privacy

The Site is not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us and we will promptly delete it.

10. Security

We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes are effective immediately upon posting. The "Last updated" date at the top of this page reflects the most recent revision. We encourage you to review this page periodically.

12. California Residents

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to delete personal information, and the right to opt out of the sale of personal information. As stated above, we do not sell personal information. To submit a CCPA request, contact us below.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights: