How do I submit a maintenance request to Realty Concierge Group?

Realty Concierge Group tenants can submit maintenance requests three ways: through the secure Rentec Direct tenant portal at any time, through the maintenance request form on this page, or by calling 810-229-8150 for emergencies. Each request is tracked in real-time with status updates.

How do I log into the RCG owner portal?

Realty Concierge Group property owners can access the secure owner portal at secure.rentecdirect.com using credentials provided when service begins. The portal provides 24/7 access to rent payments, monthly statements, maintenance request status, lease documents, expense reports, and property inspection reports.

What can RCG tenants do in the tenant portal?

Realty Concierge Group tenants can pay rent online instantly, submit maintenance requests with photos, track request status in real-time, access lease documents, view payment history and receipts, set up auto-pay for rent, message property management directly, and receive important notifications.

What is the emergency maintenance number for RCG-managed properties in Michigan?

For 24/7 emergency maintenance at any Realty Concierge Group managed property in Michigan, call 810-229-8150 immediately. Emergencies include flooding, no heat, no AC, gas leaks, electrical hazards, and safety issues. Same-day response for true emergencies, 24-48 hours for urgent issues, and 3-5 days for standard requests.

Is the RCG portal secure?

Yes. The Realty Concierge Group owner and tenant portals use bank-level 256-bit SSL encryption — the same security used by major financial institutions. Role-based access ensures owners see only their properties and tenants see only their unit. The portal is provided through Rentec Direct, a leading property management software platform.

Can I pay rent online to RCG Property Management?

Yes. Michigan tenants in Realty Concierge Group managed properties can pay rent online through the secure Rentec Direct tenant portal. Multiple payment methods accepted including bank transfer (ACH) and debit/credit card. Auto-pay can be enabled for automatic monthly rent payment.

How do I access monthly statements as an RCG property owner in Michigan?

Realty Concierge Group property owners can download monthly statements anytime through the secure owner portal at Rentec Direct. Statements include itemized income and expenses, maintenance costs, vacancy details, and year-to-date totals. Tax-ready year-end summaries available December through January.

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24/7 Portal Access Owner & Tenant Hub

Michigan Property Management Portals · Brighton-Based · Since 2004

Realty Concierge Group property owners: View statements and track Michigan rental performance. Tenants: Pay rent online and submit maintenance requests 24/7. Secure portal access for all RCG Property Management clients across Brighton, Howell, Ann Arbor, and Southeast Michigan.

👤 Owner Portal Login 🏠 Tenant Portal Login

Submit a Michigan Rental Maintenance Request

Need something fixed at your Realty Concierge Group managed rental? Submit a request below and we'll get it handled quickly.

🚨

Emergency?

For urgent issues like flooding, no heat, no AC, gas leaks, or safety hazards in your Michigan rental:

📞 Call: 810-229-8150

Available 24/7 for true emergencies

RCG Response Times

Emergency Same Day

Urgent 24-48 Hours

Standard 3-5 Days

Your Name *

Phone *

Email *

Property Address *

Issue Type *

Describe the Problem *

🚨 This is an emergency requiring immediate attention

You'll receive confirmation within 24 hours. For faster service, log into your tenant portal.

What Realty Concierge Group Portal Users Can Do

Owner Portal Features

View rent payments in real-time
Download monthly statements instantly
Track maintenance requests and status
Access lease documents 24/7
See expense reports and invoices
Review property inspection reports
Monitor tenant communication history
Generate tax documents year-round

Access Owner Portal →

Monthly Rent Collected $2,400

Outstanding Balance $0.00

Maintenance Requests 1 Pending

Next Inspection Mar 15

Lease Expiration Aug 31, 2026

Tenant Portal Features

Pay rent online instantly
Submit maintenance requests with photos
Track request status in real-time
Access lease documents anytime
View payment history and receipts
Set up auto-pay for rent
Message property management directly
Receive important notifications

Access Tenant Portal →

Rent Due Date Feb 1

Amount Due $2,400

Auto-Pay Status Active

Open Requests 0

Lease Ends Aug 31, 2026

Secure & Private Michigan Property Portal Access

🔒

Bank-Level Encryption

All Realty Concierge Group portal data is encrypted with the same 256-bit SSL security used by major financial institutions.

🛡️

Role-Based Access

Owners see only their properties. Tenants see only their unit. Your data stays private in the secure RCG portal.

📱

Mobile Friendly

Access your Realty Concierge Group portal from any device — desktop, tablet, or smartphone. Always responsive.

Access Your RCG Portal

👤 Owner Portal Login 🏠 Tenant Portal Login ← Back to Property Management